Terms and Conditions

1. Acceptance and Electronic Agreement

By creating an account, signing in, submitting an offer, listing an item, making a payment, or otherwise using LittleBids, you agree to these Terms and any policies referenced here.

Your checkbox acceptance, continued use, and electronic records are intended to form a valid electronic agreement. If you do not agree, do not use the platform.

2. About LittleBids

LittleBids is a UAE-based online platform where parents or legal guardians help children showcase handmade or creative items and where buyers submit private offers.

LittleBids provides marketplace technology, moderation tools, payment flows, notifications, and support. LittleBids is not the maker, owner, seller, buyer, courier, bank, or payment card issuer for user listings.

3. Eligibility and Parent-Managed Use

• You must be at least 18 years old and legally able to enter into this agreement.
• Children may participate only through a parent or legal guardian account and only with active supervision.
• Parents and guardians are responsible for child profiles, listing content, pricing, communications, payments, shipping arrangements, and compliance with these Terms.
• You must provide accurate account, address, contact, bank, and payment information and keep it updated.

4. Account Security

• You are responsible for all activity under your account.
• Keep login credentials, devices, one-time passwords, and payment credentials secure.
• Notify LittleBids immediately if you suspect unauthorized access or misuse.
• LittleBids may suspend or restrict accounts to protect users, children, payments, or platform integrity.

5. Listings, Images, and Moderation

• Listings must be accurate, lawful, age-appropriate, and connected to a genuine handmade, creative, or child-led project.
• Images must show the item clearly and must not contain unsafe personal information, misleading content, offensive content, or third-party intellectual property unless you have permission.
• LittleBids may approve, reject, edit visibility, remove, or request changes to listings at any time.
• Approval of a listing does not guarantee sale, payment, delivery, legality, quality, or buyer interest.

6. Prohibited Items and Conduct

• Do not list illegal, unsafe, recalled, counterfeit, adult, harmful, stolen, regulated, or rights-infringing items.
• Do not use LittleBids for fraud, harassment, spam, manipulation, fake offers, off-platform fee avoidance, scraping, malware, or attempts to bypass moderation.
• Do not publish children's sensitive personal information, school details, precise routines, identity documents, or other information that may create safety risks.

7. Offers and Seller Acceptance

Offers are private. Buyers cannot see competing offer amounts or rankings.

A submitted offer may reserve wallet funds or require payment authorization. A sale is not final until the seller accepts an offer, payment is completed, and LittleBids confirms the order flow.

• Sellers may accept, reject, or let offers expire according to platform rules.
• Buyers must complete payment within the stated deadline after acceptance.
• LittleBids may cancel suspicious, mistaken, non-compliant, or technically invalid transactions.

8. Payments, Wallets, Fees, and Withdrawals

• Payments, wallet balances, holds, refunds, and withdrawals are processed through payment providers and platform wallet records.
• LittleBids may hold buyer funds until the order, delivery, dispute, or protection period is resolved.
• Platform fees, card fees, shipping fees, taxes, refund deductions, and seller payouts are shown where applicable and may change prospectively.
• Withdrawals require accurate bank details. Processing times may depend on banks, payment providers, compliance checks, and public holidays.

9. Delivery, Pickup, and Order Risk

• Sellers must package items safely and make them available for pickup or delivery as instructed.
• Buyers must provide a reachable delivery address and contact number.
• Courier timings, tracking, failed pickup, failed delivery, damage, loss, or delay may be handled under courier and platform support procedures.
• Do not include private notes, unsafe materials, or undisclosed items in packages.

10. Cancellations, Refunds, and Disputes

LittleBids may provide cancellation, refund, dispute, and protection workflows. Outcomes depend on order status, evidence, payment provider rules, courier data, and applicable consumer rights.

• Users must raise issues promptly and provide accurate supporting information.
• Refunds may be full or partial and may exclude already-incurred fees where permitted.
• LittleBids may decide whether funds are released, held, refunded, or escalated when users do not respond.

11. User Content and Intellectual Property

• You keep ownership of content you submit, including listing photos and descriptions, subject to rights you grant to operate the platform.
• You grant LittleBids a non-exclusive, worldwide, royalty-free license to host, display, moderate, resize, transform, promote, and distribute your content for marketplace, safety, operational, and marketing purposes.
• You confirm that your submitted content does not violate another person's rights.
• LittleBids names, logos, designs, software, templates, and platform materials belong to LittleBids or its licensors.

12. Privacy, Data, and Communications

LittleBids processes account, profile, child profile, listing, image, payment, wallet, delivery, device, support, and communication data to operate the platform, protect users, process transactions, comply with law, and improve services.

By using LittleBids, you consent to service emails, in-app notifications, transaction messages, safety notices, and support communications. Marketing communications may be subject to separate preferences or opt-outs.

• We do not intentionally publish children's sensitive personal information.
• We may share necessary data with payment processors, courier partners, hosting providers, moderation tools, analytics providers, legal advisers, regulators, or authorities where required.
• You may request correction or deletion where applicable, subject to legal, safety, fraud-prevention, accounting, and dispute-resolution retention needs.

13. Safety and Child Protection

• Parents and guardians must supervise children and decide what content is appropriate to share.
• LittleBids may remove content, block users, or report matters when child safety, suspected abuse, exploitation, fraud, or unlawful activity is involved.
• Users must not contact children directly or attempt to move child-related communications off platform.

14. Service Availability and Third Parties

• The platform may be interrupted by maintenance, hosting, payment provider, courier, internet, security, or force majeure events.
• Third-party services may have their own terms, fees, data practices, outages, and restrictions.
• LittleBids may update, discontinue, or limit features without guaranteeing uninterrupted availability.

15. Liability and Indemnity

To the fullest extent permitted by law, LittleBids is not liable for indirect, incidental, special, consequential, punitive, or lost-profit damages arising from platform use.

You agree to defend and indemnify LittleBids from claims, losses, liabilities, costs, and expenses arising from your listings, content, transactions, misuse, breach of these Terms, or violation of law or third-party rights.

16. Changes, Suspension, and Termination

• LittleBids may update these Terms from time to time. Material changes may require renewed acceptance.
• We may suspend, restrict, or terminate accounts or listings for policy breaches, legal risk, safety risk, payment risk, fraud, inactivity, or operational needs.
• Sections intended to survive termination, including payment obligations, content licenses, dispute provisions, liability limits, and records retention, will continue to apply.

17. Governing Law and Contact

These Terms are governed by the laws applicable in the United Arab Emirates, subject to mandatory consumer protection rights. Courts or authorities with competent jurisdiction in the UAE may hear disputes unless mandatory law provides otherwise.

Questions about these Terms can be sent to [email protected].